Orders upto £30 Carry the following charges dependent on size and weight.
Small Items - £ 1.99
Medium Items - £ 2.99
Shopping Baskets over £ 30 are FREE postage but this DOES NOT include outsize items such as PADDLES KAYAKS & CANOES.
Royal Mail service included whole of UK, Northern Ireland, Channel Islands, Isle of Man.
Courier Service is to UK mainland only and does not include Northern Ireland, Channel Ireland, IOM and Scottish Highlands & Islands.
Items are usually dispatched the following day, but in some cases the day after. There is a cut off for booking courier collections, which can sometimes be missed.
The majority of items upto 2.5kg in weight are sent by Royal Mail with no restrictions to the UK. Multiple packages and heavy items are sent using a courier service to UK mainland only with restrictions on Scottish Highland & Islands , Isle of Man , Channel Islands Northern Ireland and some remote areas of Scotland not listed by the courier company. In the event of the courier company being unable to deliver, I will offer the buyer the option of the option of further payment to reflect the delivery charge. Any buyer will not willing to do this will have the option of full refund by the same means they paid. Swindon Watersports shall not be liable for any delay or failure to deliver within an estimated timescale. We will do everything possible to ensure that you receive your order in perfect condition. In the event of missing parts, damaged or incorrect orders, you must notify us within 48 hours of receipt.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Swindon Watersports shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Swindon Watersports shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Swindon Watersports then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
Unit 7 Blackworth Industrial Estate
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Swindon Watersports website, or by phoning us on 01793 762739